User Privacy Policy

Last updated: November 30, 2025

This Privacy Policy explains how the FlashCom Broadcast Application ("App" or "Service") collects and processes user data when you interact with a connected bot.

1. Information We Collect

When you interact with a bot connected to our platform, we collect:

• Your Telegram ID (a unique numerical identifier)
• Your public Telegram profile information (first name, username)
• Your language code preference
• The date and time of your first interaction with the bot
• Information about messages sent to you (delivery status, read receipts when available)

2. Purpose of Data Collection

We collect this information to:

• Register you for broadcast messages from the bot you interact with
• Maintain system security and prevent abuse
• Provide analytics to bot owners about message delivery and engagement
• Improve service quality and user experience
• Troubleshoot technical issues

3. Data Storage and Security

Your data is stored securely in our database with the following protections:

• Regular security audits are performed to identify vulnerabilities

4. Data Retention

We retain your data for as long as necessary to provide the service:

• While you remain subscribed to a bot's broadcasts
• For a reasonable period after you unsubscribe for analytics purposes
• As required by law or to resolve disputes

We may delete your data at any time, including for storage purposes, without needing a request from you. Data will be removed promptly as part of our routine management and system processes.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Your information is shared only with:

• The owner of the bot you interact with (limited to your user ID and basic profile information).
• Service providers who assist in operating our platform. Please note that we use trusted third-party hosting providers to store and process your data. While we take extensive measures to protect your data, please be aware that our hosting provider may have administrative access to the servers where your data is stored. They may also use or access your data for maintenance, support, or security purposes, but we take steps to ensure they adhere to high-security standards.
• When required by law or to protect our legal rights. This includes complying with legal obligations, court orders, or government requests.

We carefully select and vet our third-party service providers to ensure they meet high security standards and comply with their privacy policies to maintain the confidentiality and integrity of your data. If you believe your data has been accessed or used inappropriately, we encourage you to contact us immediately so we can do what we can to this matter.

Data Export to Bot Owners

Bot owners may export subscriber information in CSV, JSON or EXCEL format containing your Telegram ID, first name, username, language code, and join date. This allows them to manage their broadcast lists and analyze their subscriber base. We require developers to handle exported data responsibly and in compliance with our terms.

6. Risks from Spam or Harmful Content

Broadcasts may contain third-party content such as promotions, spam, or external links. FlashCom does not control or monitor the content of these broadcasts. As such:

• Messages may include unverified links or unknown promotional material.
• We are not responsible for spam, malware, or phishing attempts originating from broadcasts.
• Users should treat links and files in broadcasts with caution, especially when sent from unknown or untrusted sources.

If you no longer wish to receive such messages, you may block or unsubscribe from the relevant bot at any time.

7. Your Rights

You have the following rights regarding your data:

• Right to Access: You can request information about what data we have stored about you
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data from our systems
• Right to Object: You can object to certain processing of your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format

8. Platform Broadcasts

From time to time, FlashCom may send important announcements or updates as broadcasts to all connected users. These messages are typically related to:

• Service updates and new features
• Important policy changes
• Security notifications
• Platform maintenance schedules

9. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your data during these transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also notify you through platform-wide broadcasts.

12. Contact Us

If you have any questions, please contact us via telegram.